Qliro Financial Services

Tracking system for merchant orders

This is a backend system for many different merchants to trouble shoot issues with payments and makes changes to orders such as editing number of products, shipping orders or returning items and adding fees.

I was the sole designer on this project and it involved many external stakeholders.

• User research & interviews
• Prototyping
• Interaction design
• post-dev functionality testing

Card sorting exercise with customer service reps

Photocopies of order information for prototyping.

Workshop with other designers to problem solve how actions effect orders.

Scoping different use cases for different actions.

Wireframes of different transaction types.

Later wireframes including customer and product information.

Final product showing user navigating through an order and choosing different actions.